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Due Diligence

DUE DILIGENCE

This guidance advises on the levels of due diligence that you may be required to follow.

When selecting a training provider, you should check:

  • The qualifications expected of trainers and assessors;
  • Monitoring and quality assurance systems;
  • Teaching and standards of first-aid practice;
  • Syllabus content;
  • Certification.

And

More detail is given in Table 1 and paragraphs 14 to 32.

The guidance also allows for selection of specialist first-aid training for the purposes of work, eg in the outdoor education industry, so long as you have ensured that the training provider meets the above criteria.

The guidance, however, does not promote, recommend or support any particular route to delivery. It does not comment on the quality of individual training courses or the service provided, nor does it provide an assessment of the quality assurance systems of any provider or class of provider.

Clearly, as an employer, you will require some assurance that the due diligence criteria are adequately met and that you have selected an appropriate training provider. All training providers should be able and prepared to demonstrate how they satisfy these criteria. Clarity in this area will be beneficial to both employers and first-aid training providers.

Options

External training providers

Training providers have to show an employer that they are competent to deliver first-aid training and have the relevant quality assurance systems in place. First-aid training is available from a wide range of providers who choose to:

  • offer regulated qualifications;
  • OR
  • operate under voluntary accreditation schemes (including trade/industry bodies);
  • OR
  • operate independently of any such accreditation scheme.
  • Table 1 Checklist for evaluating the competence of first-aid training organisations

CHECK

YES

NO

NOTES

Trainers/Assessors

Do the trainers/assessors have a current FAW certificate or qualify for an exemption?

Do the trainers/assessors have an appropriate training/assessing qualification?

Quality assurance

Is there a documented quality assurance plan designating an individual to take responsibility for quality assurance, including assessment of the performance of trainers/assessors at least annually?

Does the designated person have a current FAW certificate or qualify for an exemption?

Does the designated person have an assessing/verifying qualification?

Is there a documented course evaluation procedure?

Is there a documented complaints procedure?

Teaching currently accepted first-aid practice

Is FAW/EFAW taught in accordance with current guidelines on adult basic life support published by the Resuscitation Council (UK), and for other aspects of first aid, in accordance with current guidelines published by the Voluntary Aid Societies or other published guidelines that are supported by a responsible body of medical opinion?

Training syllabus

Does the course content adequately meet the needs of your workplace as indicated by your first-aid needs assessment?

For FAW, does the syllabus include the topics listed in Appendix 1 and does the course include at least 18 training and assessment contact hours, over three days?

For FAW requalification, does the syllabus include the topics listed in Appendix 1 and does the course last at least 12 training and assessment contact hours, over two days?

For EFAW, does the syllabus include the topics listed in Appendix 2 and does the course last at least six training and assessment contact hours, over one day?

For EFAW requalification, does the syllabus include the topics listed in Appendix 2 and does the course last at least six training and assessment contact hours, over one day?

Certificates

Do the certificates issued to students assessed as competent contain the name of the training organisation, the title of the qualification (eg FAW or EFAW), reference to the Health and Safety (First-Aid) Regulations 1981, the date of issue and confirmation the certificate is valid for three years?

(If training is neither FAW nor EFAW the certificate should also list the learning outcomes of the syllabus on which candidates have been assessed.)

Are the trainers/assessors competent?

Trainers/assessors should have knowledge and competence in first aid, as demonstrated by:

  • a current, valid FAW certificate;
  • Or
  • Being registered and licensed as a doctor with the General Medical Council;
  • Or
  • Current registration as a nurse with the Nursing and Midwifery Council;
  • Or
  • Current registration as a paramedic with the Health and Care Professions Council;
  • And
  • A knowledge and competence in training and/or assessing, demonstrated by holding a training/ assessing qualification such as those listed in Table 2.

Table 2 Acceptable training/assessing qualifications

Qualification

Train

Assess

A1 (D32/33) - Assess candidates using a range of methods

A1 (D32/33) - Assess candidates using a range of methods

-

Y

A2 (D32) - Assess candidates' performance through observation

-

Y

Cert Ed, PGCE, B Ed, M Ed

Y

Y

CTLLS/DTLLS

Y

Y

English National Board 998

Y

Y

First Aid at Work Trainer/Assessor qualification*

Y

Y

Further and Adult Education Teacher's Certificate

Y

Y

IHCD Instructional Methods

Y

Y

IHCD Instructor Certificate

Y

Y

Learning and Development Unit 9D - Assess workplace competence using direct and indirect methods

-

Y

Learning and Development Unit 9D1 - Assess workplace competence using direct and indirect methods

-

Y

Nursing mentorship qualifications

Y

Y

PTLLS

Y

-

PTLLS with unit ‘Principles and Practice of Assessment’

Y

Y

QCF Qualifications based on the Learning and Development NOS for assessors

-

Y

S/NVQ level 3 in training and development

Y

Y

S/NVQ level 4 in training and development

Y

Y

TQFE (Teaching Qualification for Further Education)

Y

Y

Training Group A22, B22, C21, C23, C24

Y

-

Level 3 Award in Education & Training

Y

Y

Level 4 Certificate in Education & Training

Y

Y

Level 5 Diploma in Education & Training

Y

Y


Is There a Quality Assurance System in Place to Monitor the Quality of Training?

The training organisation should have:

  • a suitable and documented quality assurance plan designating an individual to take responsibility for quality assurance, including assessment of the skills of trainers/assessors at least annually. This "designated person", who can be from inside or outside the organisation, should be independent of training delivery and demonstrate competence for their role.
  • a documented course evaluation procedure that includes feedback from students;
  • a documented complaints procedure;
  • a mechanism for retaining a detailed record of assessments for each student and store those records for a minimum of three years after completion of the course;
  • sufficient quantity of well-maintained equipment that permits students to complete their training and assessment within the appropriate number of contact hours;
  • where training is provided in blocks, these blocks should be not less than two hours in duration and ensure the candidate has completed the course and the assessment within a reasonable time frame, ie for 3-day FAW - 10 weeks, 2-day requalification FAW - 6 weeks, and EFAW - 3 weeks.

The designated person should also have knowledge and competence in first aid, as demonstrated by:

  • a current, valid FAW certificate;
  • OR
  • being registered and licensed as a doctor with the General Medical Council;
  • OR
  • current registration as a nurse with the Nursing and Midwifery Council;
  • OR
  • current registration as a paramedic with the Health and Care Professions Council;
  • AND
  • an in-depth knowledge of the subject of first aid and first-aid training.

The designated person should also have knowledge and competence in assessing and verifying qualifications, as demonstrated by:

  • an assessing qualification such as those listed in Table 2;
  • AND
  • a verifying qualification such as those listed in Table 3;
  • OR
  • working towards such a qualification with the objective of achieving it within two years, providing they have previous experience of verifying first-aid training and assessing qualifications.

The list in Table 3 is not exhaustive, but provides a guide to acceptable verification qualifications.

Table 3 Acceptable Verifying Qualifications

Qualification

D34 – Internally verify the assessment process

D35 – Externally verify the assessment process

V1 – Conduct internal quality assurance of the assessment process

V2 – Conduct external quality assurance of the assessment process

Level 4 Award in the internal quality assurance of assessment processes and practice

Level 4 Award in the external quality assurance of assessment processes and practice

Level 4 Certificate in leading the internal quality assurance of assessment processes and practice

Level 4 Certificate in leading the external quality assurance of assessment processes and practice

Have training providers demonstrated that they work to accepted standards for training?

  • Training organisations should demonstrate that class size is appropriate. For example, where first-aid training is provided in class sizes of greater than 12, unless additional trainers and/or assessors are provided there may be concerns over addressing the training needs of individual candidates or adequately assessing their competence.
  • Where your candidates for training have learning or communication difficulties these should be communicated to your training provider. The training provider should then make reasonable adjustments to accommodate their learning needs, eg provision of additional learning support.
  • Where candidates have a disability, training providers should make reasonable adjustments during the period of training. However, at the formal (summative) assessment stages the candidate must demonstrate their first-aid competence without assistance of any kind.

Is first aid taught in accordance with currently accepted first-aid practice?

Training organisations should teach the first-aid management of injuries and illness, in relation to the topics covered in FAW/EFAW training courses, in 6 of 7 pages accordance with:

  • current guidelines published by the Resuscitation Council (UK); and
  • the current edition of the first-aid manual of the Voluntary Aid Societies (St John Ambulance, British Red Cross, St Andrew's First Aid); or
  • other published guidelines, provided they are in line with the two above or supported by a responsible body of medical opinion.

Where your first-aid needs assessment identifies, or where you choose to use qualifications other than FAW or EFAW to demonstrate workplace first-aid competence, you should ensure that common elements of the syllabus are taught in accordance with the same guidelines.

Does the first-aid training course cover an appropriate syllabus?

First aid at work - the training organisation should provide a syllabus covering the topics listed in Appendix 1. The training and assessment face-to-face contact hours should be at least 18 hours (not including breaks) over a minimum period of three days.

First aid at work requalification - the training organisation should provide a syllabus covering the same topics as those in the initial first aid at work course (see Appendix 1). The training and assessment face-to-face contact hours should be at least 12 hours (not including breaks) over a minimum period of two days.

Emergency first aid at work - the training organisation should provide a syllabus covering the topics listed in Appendix 2. The training and assessment face-to-face contact hours should be at least six hours (not including breaks) over a minimum period of one day.

Emergency first aid at work requalification - the syllabus and duration of this course should be the same as for the initial EFAW course, ie six hours, not including breaks (see paragraph 27).

Alternative qualifications - where such qualifications are being used for the purposes of the Health and Safety (First-Aid) Regulations 1981, the syllabus should contain appropriate content to address the findings of the first-aid needs assessment. This is likely to contain elements common to, or indeed all the topics listed in the syllabus for FAW (see Appendix 1). The duration of training (not including breaks) should be based on comparison of the proposed syllabus content with that for FAW and the time adjusted accordingly.

HSE does not accept qualifications where training is delivered in a blended, e-learning or distance format for compliance with the Health and Safety (First-Aid) Regulations 1981.

Do certificates issued to students assessed as competent contain appropriate information?

The training organisation should only issue certificates to those students it has assessed as competent through demonstrating satisfactory knowledge, skills and understanding in all aspects of the training course.

The certificates should contain:

  • the name of the training organisation (except in Scotland where regulated qualifications will bear the name of the Scottish Qualifications Authority);
  • the name of the candidate;
  • the title of the qualification (eg FAW or EFAW);
  • an indication that the certificate has been issued for the purposes of complying with the requirements of the Health and Safety (First-Aid) Regulations 1981;
  • confirmation that the certificate is valid for three years;
  • the commencement date; a statement that teaching was delivered in accordance with currently accepted first-aid practice;

and

  • if the qualification is neither FAW nor EFAW (or the training contains additional elements), the certificate should also provide an outline of the topics covered or the additional elements. This may be on the reverse of the certificate or as an appendix.
    • anaphylactic shock;

Appendix 1 Content of a first aid at work (FAW) course

This information has been reproduced from Appendix 5 of the 2013 edition of First aid at work.1

On completion of training, whether a full FAW course or a FAW requalification course, successful candidates should have satisfactorily demonstrated competence in all of the subject areas listed in Appendix 2 and also to be able to:

recognise the presence of major illness and provide appropriate first aid (including heart attack, stroke, epilepsy, asthma, diabetes).

Appendix 2 Content of an emergency first aid at work (EFAW) course

This information has been reproduced from Appendix 6 of the 2013 edition of First aid at work.

On completion of training, successful candidates should be able to:

understand the role of the first-aider, including reference to: the importance of preventing cross-infection;

the need for recording incidents and actions;

use of available equipment;

assess the situation and circumstances in order to act safely, promptly and effectively in an emergency;

administer first aid to a casualty who is unconscious (including seizure);

administer cardiopulmonary resuscitation;

administer first aid to a casualty who is choking;

administer first aid to a casualty who is wounded and bleeding;

administer first aid to a casualty who is suffering from shock;

provide appropriate first aid for minor injuries (including small cuts, grazes and bruises, minor burns and scalds, small splinters).

Upcoming Courses

Dec
11

First Aid at Work Re-Qualification

Available Places: 8

First Aid at Work Re-Qualification

Date: 11 Dec 2017
Course Description:
This course is designed for current First Aid at Work Statutory Certificate holders prior to expiry. The syllabus comprises of day 1 and day 2 with assessments upon completion of day 2. The course enables participants to refresh their knowledge and technique as well as validating certification for a further three years.
Course Specifications:
  • Duration: 2 days
  • Level: 1
  • Assessment Type: ongoing assessment process
  • Award: Ofqual approved First Aid at Work Certificate
Jan
09

Emergency First Aid at Work

Available Places: 12

Emergency First Aid at Work

Date: 09 Jan 2018
Course Description:

This 1 day First Aid at Work course is for people who work for organisations who need someone to be trained in first aid that conforms to the regulations which were changed in October 2013.

This means that the employer rather than the HSE is responsible for the standards of their first aid training.

Course Specifications:
  • Duration: 1 day
  • Level: 1
  • Assessment Type: ongoing assessment process
  • Award: Ofqual approved First Aid at Work Certificate
Jan
11

Emergency First Aid at Work

Available Places: 12

Emergency First Aid at Work

Date: 11 Jan 2018
Course Description:

This 1 day First Aid at Work course is for people who work for organisations who need someone to be trained in first aid that conforms to the regulations which were changed in October 2013.

This means that the employer rather than the HSE is responsible for the standards of their first aid training.

Course Specifications:
  • Duration: 1 day
  • Level: 1
  • Assessment Type: ongoing assessment process
  • Award: Ofqual approved First Aid at Work Certificate
Jan
15

First Aid At Work

Available Places: 12

First Aid At Work

Date: 15 Jan 2018
Course Description:

This 3 day First Aid at Work course is for people who work for organisations who need someone to be trained in first aid that conforms to the regulations which were changed in October 2013. This means that the employer rather than the HSE is responsible for the standards of their first aid training.

Course Specifications:
  • Duration: 3 days
  • Level: 3
  • Assessment Type: ongoing assessment process
  • Award: Ofqual approved First Aid at Work Certificate
Jan
23

Emergency First Aid at Work

Available Places: 12

Emergency First Aid at Work

Date: 23 Jan 2018
Course Description:

This 1 day First Aid at Work course is for people who work for organisations who need someone to be trained in first aid that conforms to the regulations which were changed in October 2013.

This means that the employer rather than the HSE is responsible for the standards of their first aid training.

Course Specifications:
  • Duration: 1 day
  • Level: 1
  • Assessment Type: ongoing assessment process
  • Award: Ofqual approved First Aid at Work Certificate

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